FREQUENTLY ASKED QUESTIONS (FAQs) FOR NYSPSP.ORG
On March 28, 2022, NYSPSP launched a new and significantly updated website for online purchases of NYSPSP products.
1: Is the website URL/web address still the same?
The web address /URL for the NYSPSP store website remains unchanged; www.nyspsp.org.
2: What are the minimum browser requirements?
Below are the requirements for popular browsers:
3. NYSPSP.org has a different look and feel. What has changed?
The NYSPSP website migrated to cloud-based services. The new site is more user-friendly and offers many improvements, including:
4: How does the new search feature work?
The search function includes a type-ahead feature that suggests matching recommendations as you search for products. Search results can be refined further by using new filters based on brand, product sub-categories, Preferred-Source Approved, etc. You can also use a search wildcard -- the asterisk * -- at the end of search terms.
5: What should I do if I receive an error message or need technical support?
If you receive an unexpected error message or cannot access NYSPSP website, copy the error message if possible and contact NYSPSP Customer Care at firstname.lastname@example.org.
1: I already registered on the prior NYSPSP website. Do I need to register again on the new website?
Yes - All shoppers are required to submit a new registration in order to purchase on the new website. Unregistered guests may browse the site but cannot place orders.
If you have questions or need assistance, contact the NYSPSP Customer Care Team at 1-800-421-9010.
2: How do I create a new registration?
NYSPSP now categorizes shopper registrations as Business-to-Business (B2B) or Private Consumer (B2C). Most NYSPSP shoppers will represent B2B, as they make purchases on behalf of a state/governmental agency or organization; or else on behalf of a private-sector company or business; typically their employer.
For the fastest handling and approval of your registration, please make the appropriate choice. State/Governmental shoppers are requested to use their official work-issued email address when registering; choosing to use a personal/home email address will delay or prevent approval of your registration.
3: Can I use the same User ID email address when I register on the new NYSPSP website?
Yes - You may use the same email address used at the prior NYSPSP website; your email address will become your User ID for your new registration.
4: Do tax-exempt shoppers need to reapply for tax exempt status?
Registrants in “State/Governmental” or “Commercial Business” will inherit the established taxability status of their parent organization(s) automatically.
“Private Consumer” shoppers who register indicating Tax Exempt are required to provide current documentation of tax-exempt status during registration. Private Consumer accounts will be placed on an ordering hold until tax-exempt has been verified by the NYSPSP Accounting Department. For specific inquiries, contact NYSPSP Accounting Department at 1-800-421-9010.
5: Will I need to re-enter my credit card information when registering on the new NYSPSP website?
Yes – Any credit card information input on the prior website will not be transferred to the new NYSPSP website.
1: Can I access invoices and order history from an old account?
As of March 25, customers cannot access the online order / invoice history related to transactions placed on the prior website. To request this information, call the NYSPSP Customer Care Team at 1-800-421-9010.
2: If I placed an order at the prior NYSPSP website, will my order be fulfilled - or should I place it again?
All orders placed via the prior NYSPSP website will be processed, shipped and billed as usual. The new website launch won’t interrupt or cancel orders placed on the prior website. There is no need to submit a prior-website order again at the new website, unless you specifically wish to receive another separate delivery of those same goods. For specific inquiries, contact NYSPSP Customer Care at 1-800-421-9010.
3: Is payment card information on the new nyspsp.org secure?
Yes - The new NYSPSP website meets the latest technical and operational standards set by the Payment Card Industry Security Standards Council to protect data provided by cardholders. Credit cards are “tokenized” immediately upon entry into the website, via NYSPSP’s external credit card processor, thereby bypassing NYSPSP’s servers. The token (which is only meaningful within the external credit card processor systems) is then masked to show only the final 4 digits, which correspond to your card’s final 4 digits. The real 16-digit card number is never housed in any of NYSPSP’s systems nor visible to any NYSPSP staff.
4: I place orders for more than one organization / Account; how do I get access to those other Accounts?
The new website uses an updated Business-to-Business (B2B) customer model versus considering each registered shopper as a stand-alone Account. If you regularly purchase on behalf of multiple organizations, agencies or entities, NYSPSP can grant your User ID access to them from a single sign-in.
During registration at the new website, after selecting the appropriate organization to start out with, use the checkbox option to indicate that you also purchase on behalf of other organizations; you’ll be asked to provide a listing of the additional organizations so that NYSPSP can grant access accordingly. You will be notified when the full access configuration is completed.
If you completed new registration choosing only a single organization / Account and later realize you need access to other Accounts, please contact NYSPSP Customer Care Team at email@example.com to have your User ID modified with the additional access you require. (Also see Question 9 below for further details on how to use your multi-Account access once logged in.)
5: When I place my order, why do I see available “Ship To” addresses that I didn’t personally enter?
Within a B2B Account (State/Governmental, or Commercial Business), the NYSPSP website displays all addresses accumulated for that organization, from any other NYSPSP.org shoppers in that same organization; making it easier for shoppers in the organization to ship orders to common locations used by the organization.
6: During checkout I’m required to provide a Purchase Order Number; what if I don’t have one?
The majority of shoppers at NYSPSP.org represent State/Governmental B2B Accounts, nearly all of which have internal Purchase Orders for their buyers to reference. Please provide that Purchase Order Number during checkout. If you do not use internal Purchase Orders within your organization / Account, a value must still be entered during checkout – please use the current date such as: 031622.
7: What happens after I place my order?
Upon placing an order, the website displays an Order Confirmation page. You will also receive an Order Confirmation email. The website assigns a unique Web Reference Number for each order.
Shortly after, a Sales Order Number is also assigned; it will appear in Order History searches, as well as on the Invoices for shipped goods. Either number can be used to search your order history online, or in communication with the NYSPSP Customer Care Team.
8: Can I search for and view invoices from my orders placed on the new NYSPSP.org?
Yes. When signed into your Account, use the search function under My Account > Invoices, and provide search criteria: date range, invoice number, sales order number, etc.
9: I have more than one organization / Account associated with my User ID; how do I place orders for the different Accounts?
Once your User ID has been set up with access to multiple Accounts, you can switch between your assigned Accounts whenever you are logged in. When logged in, the currently-active Account will appear in the upper right of the webpage. To switch between assigned Accounts, click the “Change” link to view a listing of your Accounts. Choose the desired Account from the list; you’ll be asked to confirm your change. Once confirmed, the selected Account becomes the active Account (shown at the upper right of the webpage).
When logged in, each of your Accounts maintains its own Address Book of relevant Shipping and Billing addresses. Each of your Accounts reflects the specific pricing of items applicable to the Account. Each your Accounts maintains its own Shopping Cart.
The image below illustrates switching Accounts; upon logging in, the shopper is in the Yonkers Fire Dept. Account. Then, switches to the Yonkers Parks & Recreation Account.